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Going Beyond: CMI to Focus on Personalized Experiences for Growth
Read how CMI firms are going beyond the unknown and experimenting with new business models to deliver connected, immersive, and personalized experiences.
Related Insights
Visit us at TM Forum DTW23 - Ignite in Copenhagen and learn about digital transformations with TCS, AI in telcos, and how we help create a sustainable enterprise.
Events
19 Sep 2023
The TCS HOBS EV Charging solution facilitates efficient central charger management, provides zero-touch operations, and enhances customer experience. Read how.
Solution
30 Sep 2021
Register for the conference to see our experts talk about sustainability transformation and building an inside-out transformational model for a better future.
Events
25 Oct 2022
CHALLENGE
With the emergence of hyper-connected environments and data-driven network operations, telcos have a slew of opportunities to improve service delivery and enhance customer experience. However, mining the raw data for actionable insights and decision making is a challenge, especially in a complex, multi-vendor network landscape.
TCS SOLUTION
TCS’ Cognitive Network Operations is a turnkey solution to enable telcos to drive analytics-driven operations. Key features include:
Single view of network: Single and correlated display of alarms with service view, which phenomenally reduces monitoring and troubleshooting effort
Fault and performance prediction: Predictive view of alarms and performance, with probability, to enable shift-left operations; combination of reactive and predictive tickets for economical resolution
Heuristic data analysis: Comprehensive view of fault configuration and performance data from the entire ecosystem of network functions to gauge user experience holistically
Auto-ticketing of network faults: Gets the feed from social media and contextualizes customer mentions to technically interpret the problems in network functions and issue automatic tickets
Exhaustive libraries for faster and precise implementation: Libraries of network faults and topologies to accelerate alarm grouping, correlation, root cause analysis, and impact analysis features
BENEFITS
TCS’ Cognitive Network Operations offering helps telcos:
- Deliver superior customer experience
- Conduct proactive fault detection
- Drive efficient resource management
- Lower operational costs
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