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TCS is here to make a difference through technology.
Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.
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We’re in it for good, driving positive change for the benefit of all.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
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Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
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Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
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TCS works hand in hand with world-leading investors.
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The power of customer experience
Create vibrant customer relationships by optimizing every touchpoint with insights that deliver differentiated experiences. With our CX expertise, you can use technology across every channel to unlock growth, drive profitability, and build loyalty with current customers and new ones.
Our approach
Strategy and experience design
Personalized commerce and content
Orchestration of marketing, sales, and service
Insights-driven
Our capabilities
TCS helps organizations understand, deepen, and nurture customer relationships. Our CX transformation capabilities include:
- Experience strategy, service design, and technology implementation
- Human-centered marketing, sales, and services
- Digital commerce and content expertise for B2B and B2C initiatives
- Omnichannel strategy development and deployment
Benefits
Elevate your CX game to gain a competitive edge.
Drive new revenue streams and growth with new services
Increase loyalty and win new customers with exceptional experiences
Improve profitability through automated marketing, sales, and service capabilities
- Reduce costs by improving operational efficiency
- Personalize the customer experience by using insights into behavior and preferences
In the news
Exceptional experiences are fundamental to brand loyalty and business success. Understanding the customer and engaging in just the right way is essential to building lasting relationships.
Jim Wheless
Global Partner, Customer Experience Transformation
Insights
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Transformation starts here
Align and serve your customers with world-class customer experience capabilities.
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