Digital transformation

With more than 4 million Australian customers, AGL is uniquely placed to be a multi-service energy provider.

As the next stage in their business transformation, AGL wanted to deepen customer relationships through specialist advice and services and improve customer experience through technology simplification and product offerings. 

Retail Next enables AGL to grow beyond core energy into new markets, and this requires an intense focus on understanding the customer’s needs across industries to create an effortless multi-service experience. TCS partnered with AGL to provide a differentiated experience for its customers through the Retail Next programme. This collaborative transformation strategy allowed TCS to better collaborate with AGL to implement new ideas and themes and enable them to deliver world-class services to their current and new customers.

As AGL’s trusted partner for over 15 years, TCS utilised its cutting-edge technology solutions, vast partnership connections, and its deep industry knowledge to develop a culture of innovation, drive digital connection and reimagine their future. TCS, in partnership with Salesforce and Appian, delivered:  

• Unified and modernised platforms
• Dramatic improvement in speed to market 
• Supercharged automation and capabilities 
• Transformed vendor experiences and unlocked operational efficiencies

TCS deployed its expertise and experience to deliver: 

• SAP and legacy changes
• Appian implementation and DevOps
• Integration (with existing AGL platform teams)
• Data migration
• End-to-end testing
• Salesforce configuration and build

This transformation will not only help AGL deliver multi-service retail capabilities for scale, dramatically simplify the business and technology stack but also transform the way AGL operates.  

Through Retail Next, TCS is helping AGL realise its vision of connecting every customer to a sustainable future.