Challenges

Landmark needed to meet compliance deadlines and curb excessive procurement spends.

Based out of Dubai, the Landmark Group is a multinational retail giant, with 2,300 stores in 22 countries and a number of partners/in-house brands. This created a highly complex sourcing and procurement landscape, leading to:

●       Nearly 8 billion AED ($2.1+ million) spent on non-trade projects

●       Lack of institutionalized capex control

●       No centralized system for corporate projects management

●       Limited time to achieve VAT compliance, without disrupting in-store operations
 

The client realized procurement digitization was vital, and collaborated with TCS, recognizing our extensive knowledge of Oracle Cloud-based ERP.
 

Solution

TCS leveraged its PaaS capabilities to offer a unique Oracle Cloud ERP solution.

Taking a Machine First™ approach, TCS decided to automate key tasks across the sourcing-to-onboarding pipeline. A detailed blueprint was outlined, in collaboration with business stakeholders, finance managers, and divisional heads of Landmark’s different group companies to understand the operational, technical, and legislative touch-points underlying its vision. This helped find pain-points and recommend standard procedures for non-trade project management. As a result of this analysis, TCS: 

●       Utilized Oracle Cloud ERP to transform the sourcing and procurement process

●       Custom-configured the Oracle Cloud suite in-line with Landmark’s unique requirements

●       Leveraged TCS’ PaaS capabilities to right-size the solution

●       Helped adopt cloud-based financials with OCR support for automated invoice processing

●       Automated the vendor onboarding process, removing manual errors

●       Retrofitted Oracle eBS R12, retail management system and point of sales systems for VAT compliance

Following agile methodologies, TCS was named as a ‘Super Partner’ by Landmark Group’s CFO.
 

Benefits

Landmark successfully met VAT deadlines, reducing manual effort requirements by 50%.

Landmark achieved end-to-end digitization for corporate project management and gained wide recognition for its VAT implementation approach. The new Oracle-based system enhanced visibility, reducing costs and enabling smarter vendor negotiations. 

• 50% faster sourcing and negotiation process
• 100% digitized corporate retail project management
• 0 ambiguity in payment processing
• 50 FTE reduction because of lower manual dependency
• 100% process integration actioned, enabling significant savings due to improved visibility
• 0 disruption to business across 2 countries, 900 stores, and 5000 counters