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Highlights

  • Morrisons wanted to digitally enhance its human resources (HR) and payroll operations to improve colleague experience for its close to a hundred thousand employees. 
  • The company wanted to use the combined power of digital innovation and process reimagination to make employee interactions user-friendly and drive engagement.
  • Our colleague-centric approach helps Morrisons switch to modern, effective, and easy-to-use payroll operations.

In this article

Challenge
Solution
Benefits
What Client Says
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Challenge

Morrisons to engage 95,000 foodmakers and shopkeepers with an improved colleague experience

Supermarket chain Morrisons works hard to deliver a positive colleague experience and elevate its working environment in stores and sites. It also includes important internal processes such as scheduling, holiday booking, absence management, and payroll. That’s why they’re moving to further automate their payroll and HR processes. 

Solution

Morrisons adopts a colleague-centric approach to transforming payroll operations

Morrisons selected TCS as a partner in this journey for our deep contextual know-how, platform expertise, and consultative approach to digital improvement, automation, and innovation. 

The transformation roadmap drawn up collaboratively by TCS and Morrison envisages a future-ready operating model for the latter’s payroll operations underpinned by process re-imagination and digital enablement.

 To deliver on this transformation, TCS leveraged Cognix™, an AI-driven human-machine collaboration suite that brings its vast ecosystem of pre-built digital solutions to accelerate value realization.

The solution provides actionable insights on employee data enabling improved decision-making and governance and allows automation of transactional activities such as payroll reconciliations and overpayment calculations. It also enables AI-powered chatbots for effective employee query resolution.
 

Benefits

Morrisons has enhanced its ability to support and mobilize its workforce and ultimately deliver better service to its customers

Morrisons constantly evolves and modernizes for the benefit of its colleagues, who will now benefit from a more effective, informative, easy-to-use people and payroll operation. 

By adopting an employee-centric approach, TCS will help Morrisons improve its HR and payroll operations to unlock immense business value.
 

What Client Says

At Morrisons, we're committed to continually improving the experience for our colleagues, enabled through simpler people processes, automating and speeding up core activities, introducing greater self-service options, and targeting improved service levels. We selected TCS as our partner in this journey for their innovative digital capabilities powered by TCS Cognix™, relevant contextual knowledge, and proven track record of delivering consistently high standards for their customers
Andi Cotterell, Head of People

– Colleague Experience, Wm Morrison Supermarkets Limited


 

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