Challenge

NMBS needed to modernize and streamline its recruitment and internal performance processes. 

NMBS was dealing with increased operational overheads due to disparate HR systems and recruitment processes. The existing legacy systems hindered critical decision-making related to employee performance, goals, and job profiling. 

In recruiting, they wanted to: 

• Get a centralized view of recruitment and reduce the processing time.

• Bridge skills gaps with real-time insights.

• Improve employee assessment and support talent requisition.

• Automate manual processes to reduce errors.

• Structure job profiles to avoid inconsistencies.

• Consolidate multiple reporting tools for data analysis.

In performance and goal management, they wanted to:

• Create an effective system to evaluate employee capabilities and align goals with business objectives.

• Ensure accurate translation of communication to employees across the globe.

• Improve employee performance by tracking continuous development and feedback.

NMBS knew it had to optimize its recruitment and internal performance processes and resolve the challenges arising from its legacy systems.
 

Solution

Embarking on an HR transformation journey to elevate talent management.

TCS worked with NMBS and Ypto SAP HR team to develop an SAP SuccessFactors-based solution. This entailed:

• Implementing recruiting management (RCM) and recruiting marketing (RMK) solutions, which helped NMBS streamline the processes of sourcing, engaging, and hiring top talent.

• Enabling new functionalities such as “Quick Apply” and “Job Alert.” These help candidates fill out the application form using minimal data.

• Deploying an advanced analytics tool that helped the client to view visitor data.

• Implementing the SAP SuccessFactors Performance and Goal Management solution. This enabled the job profile builder feature to monitor the progress and development of skills. It also helps bridge any skills gap and provides a transparent, integrated, and organized performance process for all users. 

• Enabling an automatic rating calculation based on pre-defined complex rules and guidelines to reduce manual error. 

• Automating performance processes and ensuring a seamless employee experience through real-time reporting and dashboards.

Delivered in three languages—Dutch, French, and English—the solution seamlessly aligned with the functionality requirements of the existing performance management goals management processes.

 

The National Railway Company of Belgium (NMBS) wanted to improve the candidate experience by streamlining recruitment, and performance-related activities. 

Benefits

Attracting and managing top talent with optimized recruitment and performance appraisal processes. 

NMBS chose TCS to help develop talent and nurture employee growth by enhancing the capabilities of its existing recruiting and talent management processes. TCS and Ypto worked together to centralize and optimize the recruitment process.

We helped the client to automate scheduling interviews and enabled applicants to track their status and receive notifications during various stages of the hiring process. 

Key benefits:

• Improved candidate experience and strengthened NMBS’ position in the market as a preferred employer. 

• Created a database of 25,000 candidates to help recruiters scout for the right talent.

• Enabled advanced analytics to provide a holistic view of the hiring journey from the first screening to actual hiring.

• Improved insights into performance and goal management processes for managers with a centralized view.