Enhance customer experience with TCS Smart Store

Overview

Stores have always been at the epicenter of retail disruption, be it the onslaught of digital or the recent pandemic.

To compete with ecommerce giants, the present-day retailers are looking at smart sustainable facilities that are digitally enabled with smart technologies and help reduce the gap between offline and online shopping experience. Although footfalls are decreasing, retail stores remain the most important buying channel.

Retailers are trying to adopt smart and connected technologies such as radio frequency identification (RFID), computer vision, smart cards, smart kiosks, mobile applications, automated payment, IoT, augmented/virtual/mixed reality inside the store for addressing the requirements across the key business functions of retail—merchandising, stores, and supply chain.

Solution

TCS’ Smart Store solution empowers retailers to reimagine store operations, optimize operational costs, secure store, improve productivity, and enhance customer experience.

• Improve customer experience: Transform the in-store experience with wayfinding or indoor navigation, personalized offers, endless aisles, click and collect, in-store returns, smart dressing rooms, immersive content delivery, scan-as-you-go, and customer journey map. 

• Ensure inventory management: Elements such as on-shelf-availability, planogram compliance, waste prevention, electronic price updates, shelf edge ads, inventory reconciliation, gap scan are more tuned to ensure effective store inventory management.

• Enhance associate productivity: Components such as customer engagement, store collaboration, queue management, shelf replenishment, cash reconciliation and order fulfilment are built to address the need for effective utilization of the limited staff in the retail store.

• Enable correct ambience and enviroment: TCS offers temperature monitoring and control, Lux monitoring and control, food temperature monitoring, central audio controls, and video signage controls.

• Secure store: Self-checkout-loss (SCO loss) prevention slips and trips, theft monitoring and alerts, safety at docks, hazardous materials handling, smoke alarms, visitor management, and smart surveillance are few solutions that TCS offers to secure the store.

• Manage asset effectively: Solution elements like refrigeration monitoring, HVAC monitoring, asset tracking, predictive maintenance, intelligent energy control, trolley tracking / locking, and pallet tracking enable effective asset management in the store.

Benefits

Smart Store helps retailers meet rising digital demand by providing a unique shopping experience within and beyond physical stores, ensuring effective inventory management, while achieving productivity and business goals.

• Personalized shopping experience within and beyond physical stores.
• Integrated retail enterprise with mobile first commerce, a robust data platform, and agile digital services architecture.
• Seamless and frictionless customer experience.
• Mitigation of risks of data security, privacy and GDPR compliance.
• Unified ecosystem with modularity and scalability enables large scale deployment to multiple stores with a minimal configuration.
• Future-ready cloud agnostics technology platform swiftly addresses infrastructure demand.
• Digital interoperability helps in delivering a harmonized customer experience across diverse shopping channels.